Shipping Costs
Free Delivery is available for online orders over $150 to Australian capital cities and major metro areas. (excludes large items – wheels, trainers, baby seats, floor pumps)
Standard Delivery is available Australia wide for online orders under $150 at a cost of $12 including GST (excludes large items – wheels, trainers, baby seats, floor pumps)
Express Delivery is available Australia wide for online orders at a cost of $20 including GST (excludes large items – wheels, trainers, baby seats, floor pumps)
Large Items for orders that include large items (wheels, trainers, baby seats, floor pumps) a standard delivery charge of $50 including GST will apply to Australian capital cities and major metro areas.
Bike Shipping
Ship to Home – Metro Area is available for Specialized bikes (excludes Scott bikes) bought on-line, to addresses within Australian capital cities and major metro areas.
Bikes are pre-built and professionally test-ridden, with just a few parts removed for shipping. Some assembly is required and a guide will be provided. The cost is $150 including GST
*Shipping quoted is delivery to addresses within Australian capital cities and major metro areas only.
Ship to Home – Regional Area If the shipping address is in a rural or regional area, please email info@bikesociety.com.au to confirm a shipping price before ordering.
Home Delivery – Adelaide Metro Bike Society Home Delivery is available for bikes bought on-line, to addresses within the Adelaide metro area only. This is a premium delivery service where a Bike Society team member will personally deliver your bike to your address and ensure everything is set ready to ride. The cost is $100 including GST.
Signature on Delivery All bikes shipped within Australia require a signature on delivery. If you are not available to sign for your order, the courier service will leave a note with instructions.
Click & Collect
Click & Collect provides you the option to purchase online and pickup at one of our store locations.
You will be notified via email or by phone once your purchase is ready for collection.
Please allow up to 2 business days.
Order Processing
Orders received before 5:00pm for items in stock will be dispatched the following business day.
Out of stock or order in items will be dispatched the same day the item has been received from the supplier.
Customers will be notified via email or by phone with a revised dispatch date for any items that have not been dispatched within 2 business days of receipt.
Delivery Times
Standard Delivery: Please allow 6 – 12 business days (including metro and regional areas).
Express Delivery: Please allow 2 – 6 business days (excludes large items – bikes, wheels, trainers).
Ship to Home – Bikes: Please allow 6 – 12 days.
Home Delivery: You will be contacted to arrange a suitable time and day.
Carrier Service
Australia Post is our freight carrier. Where goods will fit into a 1kg, 3kg, or 5kg satchel, your order will be sent via AusPost Business Service. For large items they will be sent via StarTrack Road Service. You will be provided with a tracking number.
International Shipping (New Zealand)
International orders will typically arrive in 7-10 days, but please allow up to 28 days.
Shipping Damage
Please check the condition of the goods before signing. If you are in any doubt about their condition, then please do not sign for it “In good order and condition.” Simply reject the delivery and once returned we will send you a replacement.
Dangerous Goods
Goods deemed to be dangerous goods will be sent via Road Express. This will include CO2 canisters, aerosols, lubricants, and oils.
Questions
All questions about shipping should be sent to us at info@bikesociety.com.au